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Terms and Conditions
How to Order
Order Online
- Using our shopping cart: As you browse our product pages, click the "Add this item to shopping cart." link. When you are done shopping, review the items in your shopping cart, make any necessary changes, and complete the ordering process.
- We accept credit cards for online purchases in all regions of the world.
- We accept Visa, Mastercard and Paypal only.
Contact us by Phone/Email
For Australian and International purchases:
Tel: +61 2 9960 7135
Email: sales@linebreak.com.au
Questions & Comments
We'd like to hear from you. You can send questions about your orders to info@linebreak.com.au.
Delivery
The address details used for the shipment of your order are the exact details supplied by you at the time of ordering. Incorrect details may result in delivery delays so it is important to check these details when ordering.
Deliveries generally take 1 to 14 working days to any part of the world. It is important to note that the Customs Agency in the country of destination (where applicable) may delay the delivery of an order for up to 4 weeks for inspection or as a random security measure. This applies to a small percentage of orders shipped and unfortunately is uncontrollable by LineBreak staff.
If no one is home for delivery of your purchase, local postal guidelines will apply.
Price and Import Tax
All prices are charged in Australian dollars.
The prices listed on our website do not include relevant overseas duties and other custom charges that the package may incur when entering the country of destination. The majority of shipments are delivered free of customs taxes and duties however the destination country’s customs agency may select your shipment for assessment and could charge duties and taxes on your shipment. This charge varies from country to country and is not covered by LineBreak.
Shipping
LineBreak delivers to most destinations around the world. If we do not deliver to your country, please contact your local distributor (details are at www.linebreak.com.au).
LineBreak Gift Cards are sent electronically and there are no shipping and handling for these items.
LineBreak uses Australia Post to deliver your products within Australia, and International Registered Post to deliver products outside of Australia.
Shipping & handling charges for Australia are:
- Up to 500g, e.g. 3 items of LineBreak or 6 tubes of nuun, S/H is $7.50 including GST.
- Over 500g, e.g. more than 3 items of LineBreak or 6 tubes of nuun , S/H is $15.00 including GST.
- Over $399 in retail value, S/H is free within Australia
Shipping & handling charges for International orders are:
- Up to 1kg, e.g. 6 items of LineBreak or 12 tubes of nuun, S/H is $30.00 including GST.
- More than 1kg, the shipping fee will be calculated after the order has been received and you will be informed at that time and billed separately.
LineBreak will use reasonable endeavours to arrange dispatch of your products within 24 working hours of you submitting the purchase order. Expected delivery times are: for international deliveries, within 10 working days; and within Australia, within 7 working days (however most orders arrive in much less time, 2 to 3 working days is average).
The expected delivery times above are estimates only. LineBreak will not be liable for any loss or damage your products and also will not be liable if the product is not delivered within the timeframes set out above.
Further Questions?
If you have any questions about ordering from LineBreak, please refer to our Frequently Asked Questions section. You can also email us at info@linebreak.com.au.
Exchanges and Returns
Our goal at LineBreak is complete customer satisfaction - to provide great products that both you and we can be proud of. A vital part of this is our prompt and helpful customer service and our flexible exchange and returns program.
Please note: All orders are subject to availability of stock. If an item you have ordered is not in stock, we will contact you to see what you would like to do - we can send you a different product or refund you the amount.
Manufacturing Faults
We are very proud of the fabric quality and craftsmanship that goes into making each LineBreak product. However, if there is ever a manufacturing fault with a garment you have received, please contact us immediately. On return of the faulty garment we will exchange it for free and refund you the cost of returning it to us.
Not completely satisfied?
If you receive your LineBreak product and you are not completely satisfied with the size, colour, style etc we are more than happy to exchange or provide a refund on the items purchased provided they are returned to us in original condition and you inform us of your wishes within 21 days of you receiving the shipment. You are responsible for the postage costs of returning the item to us. We will cover the cost of shipping a replacement item to you on the first exchange however any subsequent exchanges will incur additional postage charges.
Unfortunately we cannot accept responsibility for any problems occurring in transit with products returned to us. The total amount for the items returned and accepted will be refunded to the card holder’s credit card on which the original payment was made. The amount refunded will be made in Australian Dollars as per your original purchase.
Customer Service
To speak to our LineBreak customer service, please phone +61 2 9960 7135, from Monday to Friday, 9am to 5pm (EST) or email info@linebreak.com.au.
Please note: Our customer service and dispatch department will be closed from 22nd of December to 6th of January. Any orders received after the 21st of December should expect delays.
Our Service Guarantee
LineBreak gear is built to last and is made with a high attention to detail. If it breaks when it shouldn't or you are not entirely satisfied with it, we'll put it right. Our 3 month No Hassle Guarantee means you may return it to us within the first three months of purchase for a refund or an exchange - No mucking around. No cost to you. No hassle.
Other
This document contains important information about your rights and obligations as well as limitations and exclusions that apply to your use of the LineBreak web site. Please read carefully.
Acceptance of Terms
By using the web site you agree to be bound by the following terms of use, which shall take effect immediately.
As a visitor to the site, you agree to use it for lawful purposes only. Prohibited behavior includes harassing or causing distress to any person by posting messages with obscene or offensive language, and disrupting the normal flow of dialogue between users of the web site.
LineBreak reserves the right to change the site or the terms at any time and from time to time. By continuing to use the site you are bound by any such amendments to the terms and you should therefore periodically check for any amendments or updates.
Privacy Policy
LineBreak’s Privacy Policy forms part of the terms of use and by agreeing to the terms of use you also agree to the Privacy Policy.
The privacy of our site, visitors and newsletter subscribers and the security of their email address are of paramount important to us. We hate spam as much as you do! Therefore, personal information will not be given, traded, sold, released or otherwise communicated in any form to any third party.
Please contact us if you wish full details of our Privacy Policy.
Copyright
Copyright is reserved to LineBreak and all rights are reserved. LineBreak either owns the intellectual property rights in the underlying HTML, text, code, multi-media and other content that is accessible to you on the LineBreak web site, or LineBreak has obtained the permission of the owner of the intellectual property in such content to use the content on the LineBreak web site.
Trade Marks
LineBreak’s logo and domain name are trade marks held by LineBreak. No permission is given for reproduction or publication by any person. All product names mentioned on LineBreak’s web site are the trademarks of their respective owners.
Article Information
All LineBreak articles are for general information purposes only. We recommend you consult relevant professionals before acting on the advice contained within the articles as factors unknown to us may affect the applicability of any statement or comment that we make to your particular circumstances.
The content found herein may contain inaccuracies and typographical errors, and LineBreak does not warrant the quality, accuracy, reliability or completeness of any information on our web site. We reserve the right to revise the content of this web site or withdraw access to this web site at any time without notice.
External Website
LineBreak is not responsible for the content of external websites linked on the LineBreak website.
If you have any questions not answered by these terms & conditions, please contact us at info@linebreak.com.au.
Jurisdiction
This web site and its content is owned by LineBreak. The laws of New South Wales, Australia govern the use and interpretation of content communicated and it is a condition of use of this web site that you submit to the exclusive jurisdiction of courts of New South Wales and the Federal Court of Australia.
Ordering
LineBreak reserves the right to accept or reject your offer or request for any reason, including, without limitation, the unavailability of any product, an error in the price or an error in the product description posted on the site. There may be reasons why we cannot fulfill your order, therefore your contract with LineBreak only comes into existence when LineBreak advises you that it has accepted your order or request and your payment has been confirmed.
LineBreak’s standard Terms & Conditions will apply to any order accepted by LineBreak.
Prices and Products
Prices of products and delivery charges displayed on the site are current at the time of issue and are in Australian dollars and inclusive of GST, but may change at any time and are subject to availability. The availability of products is subject to change from time to time.
Delivery
LineBreak will use its best efforts to meet those delivery times in every case. LineBreak will not have any liability to you if it fails to satisfy in whole or in part the scheduled delivery time. Please note that if the courier company has to re-deliver the goods to you, LineBreak will not be responsible for any additional charges and any additional charges will be your responsibility and will be added to the credit card charge.
Fraud
It is a violation of the law to place orders under a false name or with an invalid credit card. Fraudulent ordering will be immediately reported to police and prosecuted to the fullest extent of the law.
Security
We want you to be able to order from our website with total confidence. As such our website utilises a licensed system for the secure transmission of credit card details. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information- the industry standard for encryption technology. SSL encrypts all information including your credit card and all personal information passed from you to www.linebreak.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.
In the event of unauthorised use of you credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Contact Details:
LineBreak
7/8 Jubilee Avenue
Warriewood NSW 2102
Australia
Ph: (02) 9960 7135
Fax: (02) 9960 7715
E: info@linebreak.com.au
W: www.linebreak.com.au
All prices are quoted in Australian dollars inclusive of GST unless otherwise stated
